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10 Years of Document Retention
Rotary Solutions scans and records for a period of 10 years. This includes any lift inspection or service-related repair document provided by our RAI Network regarding your facilities. Using our advanced document imaging system, we can provide copies of service/inspection paperwork in the event of a local government or OSHA inspection or further analyze the service history of a particular service bay.
Are you ISO-9001 certified?
Rotary Solutions is proud to be an ISO-9001 Certified organization. Being ISO-9001 Certified means that our company has implemented effective processes and trained staff to deliver flawless products and services time after time. ISO-9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations, and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS). For more information, visit the ISO website.
Are your lifts designed for commercial use?
After we invented the hydraulic automotive lift, we became (and continue to be) the premier commercial lift manufacturer in America and globally. As our customers became dependent on our revolutionary lifts to maximize their shop’s productivity and uptime, they began asking for the same quality lifts for residential purposes. Since then, we have offered affordable residential/enthusiast-grade ALI-certified lifts alongside motorcycle lifts and other commercial-grade shop equipment. Explore our product pages or find a local distributor to learn more about our products.
Can I have my lift serviced?
To find a local service provider, please click here.
Can I install my lift on a heated floor system?
Absolutely! However, you must know the heating system’s routing location to ensure the installation’s anchoring process does not cause any damage to your heating system. For additional guidance, please get in touch with your local distributor or our customer support team at 1.800.445.5438.
Can I install my lift on asphalt?
No. All lifts must be installed on a concrete surface to ensure their stability and safety.
Can I install my lift outside?
Although we do not recommend installing our lifts outdoors, there are specific steps you can take to safeguard your equipment from the elements. For detailed information on particular lift models, please get in touch with your local distributor or our customer support team at 1.800.445.5438.
Can I install my lift over a basement?
A structural engineer must evaluate your building and the lift’s specifications to determine if installing it over your basement is safe. For additional guidance, please get in touch with your local distributor or our customer support team at 1.800.445.5438. You can find product specifications by reviewing the lift’s manual. To see the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
Can I use a bio-oil in my lift?
You can use bio-oil in your automotive lift if it meets an ISO-32 specification and the oil is changed or cleaned according to its manufacturer’s requirements.
Can lifts be shipped to Alaska or Hawaii?
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourage you to contact your local distributor. You may also contact our customer support team at 1.800.445.5438.
Can lifts be shipped to another country?
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourage you to contact your local distributor. You may also contact our customer support team at 1.800.445.5438.
Daily, Weekly and Monthly Activity Reporting
Rotary will provide daily, weekly, and monthly service ticket activity reporting that includes dates, dates to complete service, facility information, and services rendered.