Resources You Have Questions, We Have Answers
For FAQs, product registration, warranty and operating manual requests. We promise to help you every step of the way and stand behind every product we make!
FAQs
Do you have questions about some of our products or processes? There’s a good chance we address what you need to know in our Frequently Asked Questions (FAQs). Look for the section of topics that interest you and scan the questions. Hopefully the answer will help!
View FAQsGovernment Purchasing
You want to make an informed decision, especially about larger purchases. Whether you’re with a federal, state or local entity, we’ll assist to make the process as easy as possible.
Learn MoreManuals
If you own and operate a Rotary, Forward, Direct or Chief product and you’re in need of the product manual, we can help you out. We’re working on a repository to access all manuals electronically, but until that’s set up, we simply ask that you contact us and provide the brand and model number of the equipment you have. Just click below for the contact form and we can get you the manual you need.
Request ManualRegistration
If you own a product from the Rotary Solutions brand family, product registration only takes a few minutes. Registering your product protects you and the equipment in the event a warranty claim is needed. Your installer will have information on the option of purchasing an extended warranty as well. Please click below, go to our special product registration link, fill out the form and you will be all set. We appreciate it – and your business!
Register Your EquipmentWarranty
All serialized and capital equipment from Dover Corporation’s Vehicle Service’s Group (VSG) is warranted to the original owner. The warranty period begins once the product is invoiced to an authorized Distributor/ Purchaser/ Account. This date can be adjusted by submitting the Warranty Activation Form indicating the installation date or by proof of purchase. Click below to review the Warranty Statements for each type of product sold by Rotary Solutions.
Review Warranty StatementsRequest a Manual
Many factors go into ensuring the proper installation of automotive shop equipment, particularly lifts. For this reason, we encourage you to confirm the installation requirements for equipment before purchasing and attempting an installation. Equipment installation requirements vary from product to product and are essential for your shop’s safety. To confirm these details, please contact your local distributor or a qualified installer. You may also contact our customer support team at 1.800.445.5438 or by filling out the following form to request your product’s installation or operating manual.