Frequently Asked Questions Explore our most commonly asked questions below.
Automotive Lifts
Installation
Absolutely! Our Rotary Authorized Installer (RAI) network is the largest of its kind. Our members are factory-trained to meet all your needs. To find an installer near you, click here.
If you haven’t purchased equipment yet, visit our manuals page, contact your local distributor, or contact our customer support team at 1.800.445.5438. If you have already purchased equipment, refer to the green Rotary Virtual Support sticker on your equipment.
Our lifts’ specifications are included on our product pages, along with a downloadable brochure for each product. For additional information, explore our manuals page, contact your local distributor, or contact our customer support team at 1.800.445.5438.
The general rule of thumb is that a standard two-post lift requires 12ft of ceiling height/12ft x 24ft of clear operational area. Generally, a standard residential four-post lift requires a ceiling height with a minimum clearance of 10ft. However, bay size requirements vary from lift to lift, and other lift styles have specific space requirements. Before purchasing and installing a lift, we encourage you to verify that your lift will fit in your shop by contacting our customer support team at 1.800.445.5438. You can also review the lift’s product manual to confirm its installation requirements. To find the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
For four-post residential lifts, we encourage you to use our ceiling height calculator. The general rule of thumb is that a standard two-post lift requires 12ft of ceiling height/12ft x 24ft operational area, and a standard residential four-post lift requires a ceiling height with a minimum of 10ft. However, the ceiling height requirements do vary from lift to lift. Before purchasing and installing a lift, we encourage you to verify that your lift will fit in your shop by contacting your local distributor or our customer support team at 1.800.445.5438. You can also review the lift’s product manual to confirm its installation requirements. To find the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
The general rule is that a five-inch depth of 3000PSI concrete is essential for floor integrity, lift stability, and proper floor anchoring. However, special concrete requirements may exist for particular lifts and areas with higher seismic activity. Before purchasing and installing a lift, please confirm the lift’s concrete requirements by contacting your local distributor. You may also contact our customer support team at 1.800.445.5438.
No. All lifts must be installed on a concrete surface to ensure their stability and safety.
Although we do not recommend installing our lifts outdoors, there are specific steps you can take to safeguard your equipment from the elements. For detailed information on particular lift models, please get in touch with your local distributor or our customer support team at 1.800.445.5438.
A structural engineer must evaluate your building and the lift’s specifications to determine if installing it over your basement is safe. For additional guidance, please get in touch with your local distributor or our customer support team at 1.800.445.5438. You can find product specifications by reviewing the lift’s manual. To see the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
Absolutely! However, you must know the heating system’s routing location to ensure the installation’s anchoring process does not cause any damage to your heating system. For additional guidance, please get in touch with your local distributor or our customer support team at 1.800.445.5438.
Most of our lifts require floor anchoring, though exceptions exist. The general rule is that a five-inch depth of 3000PSI concrete is essential for floor integrity, lift stability, and proper floor anchoring. However, special concrete requirements may exist for particular lifts and areas with higher seismic activity. Before purchasing and installing a lift, please confirm the lift’s concrete requirements by contacting your local distributor. You may also contact our customer support team at 1.800.445.5438.
Most of our lifts require 208V standard power; however, other power options may be available, and electrical requirements vary between lifts. Please contact your local distributor for product-specific information before ordering or installing a lift or electrical. You may also contact our customer support team at 1.800.445.5438.
Please get in touch with your local distributor to confirm your local electrical code’s requirements for automotive lifts.
The required fluid type and quantity varies from lift to lift. For product-specific information, contact your local distributor or our customer support team at 1.800.445.5438. You can also review the lift’s product manual to confirm its operational requirements. To find the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
The required fluid type and quantity varies from lift to lift. For product-specific information, contact your local distributor or our support team at 1.800.445.5438. You can also review the lift’s product manual to confirm its operational requirements. To find the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
Orders & Shipping
Our automotive lifts are made in ISO9001-compliant facilities in Madison, Indiana, and around the world. Our American-owned factories require all management and manufacturing to meet specific requirements prescribed by ISO. For more information, please visit the ISO website. Explore our product pages or find a local distributor to learn more about our products.
After inventing the hydraulic automotive lift 100 years ago, we helped found the Automotive Lift Institute (ALI) and a global standard of safety and durability for automotive lifts. Your safety and productivity have been our guiding principles since the beginning, which is why our lifts are the fastest, safest, and most durable on the market. ALI's certifications are the gold standard for lift safety across the industry. Although some lift manufacturers do not offer ALI-certified lifts, we do. Want to see how our lifts compare to the competition? Explore our product pages or find a local distributor for product-specific information.
Rotary Solutions is proud to be an ISO-9001 Certified organization. Being ISO-9001 Certified means that our company has implemented effective processes and trained staff to deliver flawless products and services time after time. ISO-9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations, and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS). For more information, visit the ISO website.
After we invented the hydraulic automotive lift, we became (and continue to be) the premier commercial lift manufacturer in America and globally. As our customers became dependent on our revolutionary lifts to maximize their shop’s productivity and uptime, they began asking for the same quality lifts for residential purposes. Since then, we have offered affordable residential/enthusiast-grade ALI-certified lifts alongside motorcycle lifts and other commercial-grade shop equipment. Explore our product pages or find a local distributor to learn more about our products.
Although we only offer new equipment, we do offer promotional sales. Explore our product pages or find a local distributor to learn more about our promotional sales and products.
We focus on producing a highly refined product line to provide the best possible product for shops across America and the world. Although we do not typically produce custom automotive lifts, we regularly design custom OEM-approved lift adapters, parts, and accessories. Explore our product pages or find a local distributor to learn more about our products. You may also contact our customer support team with product-related inquiries at 1.800.445.5438.
We do offer many of our products in a variety of colors. To see which color options are available for the automotive lift you would like to purchase, we encourage you to explore our product pages or to contact your local distributor.
The lead time for shipping can vary from product to product. For product-specific lead times and inventory-related inquiries, please contact a local distributor or our customer support team at 1.800.445.5438.
For tracking information, please get in touch with our customer support team at 1.800.445.5438.
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourage you to contact your local distributor. You may also contact our customer support team at 1.800.445.5438.
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourage you to contact your local distributor. You may also contact our customer support team at 1.800.445.5438.
Automotive lifts can be incredibly heavy and are not eligible for liftgate delivery due to their size. You will need a forklift, boom, or similar equipment to unload the lift safely.
Absolutely! We have been serving shops across America and the world since we invented the automotive lift 100 years ago. Our products cover a large variety of shop needs, from wheel service and A/C carts to auto collision repair and beyond. Explore our product pages or find a local distributor to see how we can help you maximize productivity and uptime.
Equipment Operation & Maintenance
To find a manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
To confirm maintenance requirements, you can review the lift’s product manual. To find the manual, visit our manuals page, or if you have already purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
You can use bio-oil in your automotive lift if it meets an ISO-32 specification and the oil is changed or cleaned according to its manufacturer’s requirements.
Warranty
Our warranty terms may vary from product to product. For product-specific warranty information, please visit our warranty page. You may also contact our customer support team for warranty information and assistance at 1.800.445.5438.
Our warranty terms may vary from product to product. For product-specific warranty information, please visit our warranty page. You may also contact our customer support team for warranty information and assistance at 1.800.445.5438.
Please get in touch with our customer support team for inquiries regarding warranty claims and coverage at 1.800.445.5438.
Service & Repair
Please review the troubleshooting tips within your owner’s manual. To find the manual, refer to the green Rotary Virtual Support sticker on your equipment. If you need additional help, please reach out to our customer support team at 1.800.445.5438. If your lift needs service, click here to find a local servicer.
To find a local service provider, please click here.
We maintain an active inventory of the most commonly required repair and replacement parts. To order parts, please contact your local Rotary Autorized Installer (RAI). If you have any questions, please reach out to our customer support team at 1.800.445.5438.
You can register your product by clicking here or by contacting our customer support team at 1.800.445.5438.
Wheel Service Equipment
Installation
All of our Wheel Service Balancers have the industry-standard 40mm shaft. If you have older equipment with a 40mm shaft, any of its aftermarket accessories will work with ours.
No. Thanks to the Bluetooth technology used for camera-to-console communication, you can use our wire-free console off to the side of the work bay.
Absolutely! We offer equipment setup and training on all serialized Rotary Wheel Service Equipment. Our training prepares your technicians to operate Rotary equipment; it does not cover balancing wheels, changing tires, or aligning vehicles.
Properly adjusting the positioning screw on swing-arm tire changers will significantly reduce the chances of damaging wheels. The mount/demount tool should be roughly 1/8″ off of the wheel. Using the swing arm adjustment screw will ensure that the tool head does not move back in, introducing potential damage.
For optimal performance, it is essential to apply tire paste to your tire changer when demounting a tire (even if it is going in the trash) and when mounting a new tire. Applying tire paste will significantly reduce the risk of damaging/tearing the tire bead.
- Never assume the TPMS is safe on any tire changer; always properly position the mount/demount head before proceeding.
- Always avoid metal-to-metal contact on all tire changers when changing a tire, and always use a proper tool head.
- Always use the proper lube amount when mounting and demounting a tire on all tire changer models.
- Always properly maintain the filter, regulator, and lubricator to achieve optimal machine performance.
- For tabletop tire changers, never leave tools or accessories under the table. Doing so can cause damage to the rotating distributor and airlines when the table spins.
- On tabletop tire changers, avoid using jaw-teeth clamps to secure alloy wheels internally; this will damage the rim.
Orders & Shipping
Absolutely! We maintain a large inventory of Wheel Service products in Madison, Indiana. If you are interested in a particular product or Rotary QuickShip, please explore our product pages or contact your local distributor for additional information.
Yes, all of our Tire Changers ship with one tub of tire paste.
Equipment Operation & Maintenance
You can purchase vehicle specification updates through your local service center or distributor. Once purchased, you can download the specifications onto your alignment machine.
It is essential to shut down your alignment software properly. The correct method is to close the alignment software by pressing the F1 or (RED) key on the software’s home screen. Once the software shuts the unit down, it is safe to turn the power switch to the off position. *Note: your battery charging station will still charge with the unit’s switch in the off (“O") position.
Warranty
Our warranty terms may vary from product to product. For product-specific warranty information, please visit our warranty page. You may also contact our customer support team at 1.800.445.5438.
Service & Repair
You can find a list of local service centers by clicking here.